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Terms and Conditions

This policy governs your use of the Hi-Ignition Fit Lab Website (the “Website”) and the Hi-Ignition Fit Lab Mobile Application (the “App”). The Website and the App are designed to allow users to make class/series purchases, register for classes, book bikes, buy merchandise, and communicate with Hi-Ignition Fit Lab Inc. (“Hi-Ignition Fit Lab”).

General Statement on Privacy, Personal Data, and Communications

If you use the Website or the App, you are responsible for maintaining the confidentiality of your account, password, and for restricting access to your computer or device. You agree to accept responsibility for all activities that occur under your account and password.

When you visit the Website, use the App, or communicate with Hi-Ignition Fit Lab via email, you are communicating electronically. You consent to receive communications from Hi-Ignition Fit Lab electronically. Hi-Ignition Fit Lab will communicate with you by email or by posting notifications on the Website and/or the App. You understand and agree that all agreements, notices, disclosures, and other communications that Hi-Ignition Fit Lab provides electronically satisfy any legal requirement that such communications be in writing.

User Provided Information

Hi-Ignition Fit Lab does not collect any personal information about individuals – such as names and postal codes, home addresses, and email addresses – except when such information is knowingly provided to Hi-Ignition Fit Lab. Personal information might be obtained from online transactions such as class/series purchases, retail purchases, and/or class registrations. Additionally, personal information may be transmitted as part of a form submission or in connection with other activities or services made available on the Website or App. Any personal identification information retrieved by Hi-Ignition Fit Lab must be voluntarily submitted by the user. Hi-Ignition Fit Lab may use the information provided to contact you with important information, required notices, and marketing promotions.

Automatically Collected Information

The Website and App collect some anonymous information about users automatically when individuals request pages through a browser. This information is used to keep track of the shopping cart and to help us monitor how individuals use the Website and App, which allows Hi-Ignition Fit Lab to provide an optimal experience and better service throughout the online offerings. The information collected automatically by the server does not contain anything that can identify individuals personally, such as an email or home address.

Security Statement

Hi-Ignition Fit Lab makes every effort to ensure that all of the transactions that occur on the Website and App are secure. All credit card numbers and transactions are encrypted using 128-bit Secure Socket Layer (SSL) encryption. We are concerned about safeguarding the confidentiality of your information. We provide physical, electronic, and procedural safeguards to protect information we process and maintain. For example, we limit access to this information to authorized employees and contractors who need to know that information in order to operate, develop or improve the Website and App. Please be aware that, although we endeavor to provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches.

What is a Secure Connection?

When a secure connection is established between your browser and a website, any data that is transferred over the connection will be encrypted to prevent it from being viewed by a third party. SSL encryption makes it very difficult for anyone to intercept or decode messages exchanged over this type of secure connection.

Browsers such as Internet Explorer, Firefox, and Safari display an image of a locked padlock on their status bar when connected to a secure site. Google Chrome shows a green locked padlock on the far left side of the status bar when there is a secure SSL connection. Firefox colors the address bar yellow when connected to a secure site. Secure transactions are also indicated when the prefix in the location bar of your browser switches from http:// or https://. The additional ‘s’ stands for ‘secure’ and indicates a secure connection to the Hi-Ignition Fit Lab website. If you do not see this padlock, if it is unlocked, or if the protocol in the location bar is not listed as https://, then any data exchanged with the website is potentially visible to others.

Depending on your browser, you may be able to view authentication information about a secure page by double-clicking on the padlock icon in the status bar. For more information on how your software establishes a secure connection, see the help files for your particular browser.


A cookie is a small text file that is sent to your browser from a website and stored on your computer’s hard drive. Cookies cannot read data from your hard disk or read cookie files that were created by other sites – the website that creates a cookie is the only one a browser will permit to access it. Like many other websites and applications, the Website and App use cookies to obtain certain types of information. For example, Hi-Ignition Fit Lab might use cookies to control access to certain features such as your password and account, to customize content areas, or to analyze site activity and user behavior. Hi-Ignition Fit Lab reserves the right to use cookies in the future in conjunction with new content or expanded functionality. If you are concerned about the use of cookies, you can explore your web browser’s options to notify you whenever a cookie is set, or to disallow cookies altogether. You should be aware that prohibiting the use of cookies will significantly restrict access to certain types of content or features.

How Information is Used

The following are examples of how Hi-Ignition Fit Lab might use the personal information collected through the Website and/or App:

  • If you purchase a Hi-Ignition Fit Lab series, sign up for a Hi-Ignition Fit Lab class, or purchase Hi-Ignition Fit Lab retail items, the required personal information (similar to that provided during a telephone or mail order purchase) will be used to complete your order.

  • If you indicate that you are interested in receiving Hi-Ignition Fit Lab related news and information, you may receive emails to the email address you provided as part of the registration process. For the non-personally identifiable information collected throughout the Website or App:

  • Aggregate data could be analyzed to describe the collective characteristics and behaviors of online visitors, and subsequently be used to further optimize the effectiveness of the website, the mobile application, and the overall Hi-Ignition Fit Lab experience.

You can help Hi-Ignition Fit Lab maintain the accuracy of your personal information by updating your account. Please update this information when you change your address, phone number, or email address. Hi-Ignition Fit Lab will never share telephone numbers, email addresses, or any personal data with third parties. Hi-Ignition Fit Lab reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders, at its sole discretion.

Privacy of Minors

If you are under 18, you may register and use the Website and App only with the involvement of a parent or guardian. Hi-Ignition Fit Lab does not accept the online registration of minors; please do not attempt to register on the Website if you are under the age of 18. Registration of a minor (ages 12-17) must be completed in person at one of our studios with a parent or guardian. Minors (ages 12-17) who meet the minimum height requirement of 4”11” and who have submitted a Minor New Participant Waiver Form signed by a parent or guardian, may sign up for classes online. If Hi-Ignition Fit Lab discovers that personal information has been submitted by a minor without a signed participant/registration waiver, Hi-Ignition Fit Lab reserves the right to delete such information. Hi-Ignition Fit Lab does not seek or share personal information from minors throughout the Website or App.


In order to make a reservation, you must first own a single class or a series (multiple classes) or a membership. To buy an individual class or series online, you can either sign up here by using your email and creating a password, or if you are already registered, click login to buy a series and make your reservation.

You should be aware that classes and series expire, and future prices are subject to change. We accept MasterCard, Visa, and American Express. Cash payments may only be made in a Hi-Ignition Fit Lab studio.

5 Class Packages Expire in three (3) months, 10 Class Packages expire in six (6) months, 30 Class Packages expire in eight (8) months and 70 Class Packages expire in twelve (12) months.

You should be aware that classes/credits are non-refundable, non-transferable and cannot be shared with another person.

You can reserve classes online up to 1 week in advance, but not later than 15 minutes prior to class time. Deadlines apply regardless of available functionality. Your credit/debit card will be charged for your order when you submit your reservation. Hi-Ignition Fit Lab will not process reservation charges that use an incorrect, expired, or over-the-limit credit card. We will make our best efforts to contact you if this occurs. If you fail to pay any fees or charges when due, services or privileges may be suspended or terminated. You shall be responsible and liable for any fees, including attorneys’ fees and collection costs, that Hi-Ignition Fit Lab may incur in its efforts to collect any unpaid balances from you.

Cancellation Policy

In order to cancel a class reserved in a Hi-Ignition Fit Lab class and return that credit to your account, you must unreserve by 12 hours prior to the class. Once your class is cancelled, the class/credit will be returned to your account to be used at a future date; the credit is not refunded. If you haven’t cancelled your class by 12 hours before, your scheduled class will be charged to your series.

You can cancel your reservation in the following ways:

1) Log into your account and, next to the class you wish to cancel, press “”unreserve.””

2) Call Hi-Ignition Fit Lab to cancel the class for you.

Please note, in fairness to all our customers, SPOTS WILL BE RELEASED 4 MINUTES BEFORE CLASS BEGINS.

FOR PARTICIPANTS RUNNING LATE: We ask that you call the studio to let us know you are on the way. The front desk will hold a reservation for up to 5 minutes after class begins though we cannot guarantee you will be given the spot you signed up for. Participants who are more than 5 minutes late will not be admitted into class as it is too disruptive.

FOR PARTICIPANTS LEAVING EARLY: If you’re planning on leaving early, we kindly request that you tell the instructor ahead of time.

Hi-Ignition Membership/Pre-Authorized Payment Contract

  1. I agree to allow Hi-Ignition Fit Lab to charge my credit card in the amount of 100.00 for a Bronze Membership, 180.00 for a Silver Membership, 240.00 for a Gold Membership and 260.00 for a Platinum Membership on a monthly basis for the purpose of my membership fee under the terms and conditions of the following Membership Policies.

  2. I agree to inform Hi-Ignition Fit Lab of any change in my credit card information (ie.expiry date, card number) five (5) days prior to the next pre-authorized payment.

  3. I understand that this contract is a six (6) month autopay commitment.

  4. I understand that this contract endures in perpetuity after the 6 month initial contract until cancelation notice is provided to Hi-Ignition Fit Lab Inc.. I understand that thirty(30)days notice must be provided in writing in order to end the contract.

  5. I acknowledge that my membership pass is only valid at Hi-Ignition Fit Lab Inc.. I acknowledge that my membership is non-refundable, non-transferrable, and cannot be shared with any other person.

  6. I acknowledge that the charge for a declined pre-authorization payment is $25.00.

  7. I have been advised of, and acknowledge the terms and conditions of pre-authorized credit card payments, and my responsibilities with respect thereto.

  8. I understand that being a membership holder does not give me priority over any other members and that class capacity will be limited according to the class.

  9. I understand that as a membership holder I still have to adhere to the cancellation policy outlined above and will forfeit credits/classes in my membership series if I fail to cancel a class 8 hours before a class.

Waiver and Release

By signing up for and/or attending classes, events, activities, and other programs and using the premises, facilities and equipment (individually and/or collectively, the “Classes and Facilities”) of Hi-Ignition Fit Lab and its subsidiaries, you hereby acknowledge on behalf of yourself, your heirs, personal representatives and/or assigns, that there are certain inherent risks and dangers in indoor cycling and exercise equipment in association with the Classes and Facilities. You acknowledge that some of these risks cannot be eliminated regardless of the care taken to avoid injuries. You also acknowledge that the specific risks vary from one activity to another, but range from (1) minor injuries such as scratches, bruises, and sprains; (2) major injuries such as eye injury or loss of sight, joint or back injuries, heart attacks, and concussions; and (3) catastrophic injuries including paralysis and death. You have read and thoroughly understand the Hi-Ignition Fit Lab Safety Instructions that are posted on Hi-Ignition Fit Lab’s website (www.hi-ignitionfitlab.com), a hard copy of which was also provided to me by Hi-Ignition Fit Lab staff. At all times, you shall comply with all stated and customary terms, posted safety signs, rules, and verbal instructions given to you by staff. If in the subjective opinion of the Hi-Ignition Fit Lab staff, you would be at physical risk participating in Hi-Ignition Fit Lab’s Classes, you understand and agree that you may be denied access to the Classes and Facilities until you furnish Hi-Ignition Fit Lab with an opinion letter from your medical doctor, at your sole cost and expense, specifically addressing Hi-Ignition Fit Lab’s concerns and stating that Hi-Ignition Fit Lab’s concerns are unfounded. In consideration of being allowed to participate in and access the Classes and Facilities, you hereby (1) agree to assume full responsibility for any and all injuries or damage which are sustained or aggravated by you in relation to the Classes and Facilities, (2) release, indemnify, and hold harmless Hi-Ignition Fit Lab, its direct and indirect parent, subsidiary affiliate entities, and each of their respective officers, directors, members, employees, representatives and agents, and each of their respective successors and assigns and all others, from any and all responsibility, claims, actions, suits, procedures, costs, expenses, damages, and liabilities to the fullest extent allowed by law arising out of or in any way related to participation in the Classes or use of the Facilities, and (3) represent that you (a) have no medical or physical condition that would prevent you from properly using any of Hi-Ignition Fit Lab’s Classes and Facilities, (b) do not have a physical or mental condition that would put you in any physical or medical danger, and (c) have not been instructed by a physician to not participate in physical exercise. You acknowledge that if you have any chronic disabilities or conditions, you are at risk in using Hi-Ignition Fit Lab’s Classes and Facilities, and should not be participating in any Classes.

Links/Third Party Websites

Hi-Ignition Fit Lab has not reviewed all the sites linked to the Website and/or App, and is not responsible for the content or any off-site pages or other linked sites. Although a third party website and/or app may contain the Hi-Ignition Fit Lab logo, please understand that it is independent from Hi-Ignition Fit Lab, and that Hi-Ignition Fit Lab has no control over the content of that website and/or app. Going to third party or off-site websites from the Website and/or App is at your own risk. These links do not imply endorsement of, sponsorship of, or affiliation with Hi-Ignition Fit Lab.

Intellectual Property Rights

The trademarks and trade dress of Hi-Ignition Fit Lab are proprietary to Hi-Ignition Fit Lab and may not be used by you for any reasons other than as expressly permitted by these terms. All Website and App content, design, text, graphics, and interfaces; the collection, selection, and arrangement thereof; and all software are property of, or duly licensed to, Hi-Ignition Fit Lab. You have the right to view, electronically copy, and print in hard copy portions of the Website and App for the sole purpose of making class reservations, purchases, or other personal use. Any other use of materials on the Website, including modification, distribution, or reproduction for purposes other than those noted above, without the prior written permission of Hi-Ignition Fit Lab, is strictly prohibited. You acknowledge that Hi-Ignition Fit Lab and/or third party content providers remain the owners of all Website and App materials, and that you do not acquire any of those ownership rights by downloading, copying, or using any such material in accordance with these Terms and Conditions. Hi-Ignition Fit Lab may discontinue or remove the Website or App, or any portion thereof, or discontinue your right to use the Website or App, or any portion thereof, at any time.


You are not authorized without the prior written permission of Hi-Ignition Fit Lab to use any computer code, data mining software, “robot”