F.A.Q
How do I get started?


Where are we located?

We are located at 241 Oxford St. E., at the corner of Oxford and Richmond in the heart of downtown London, ON. CLICK HERE to see a map and suggested parking.


What is the cost?

Hi-Ignition Fit Lab offers both class packages (which are a one-time purchase) or monthly memberships (which auto-renew on the same day each month). Payable online by credit card and onsite with cash, credit card, e-transfer, or cheque! And, don’t forget your first class with us is FREE. For more pricing information, CLICK HERE!


What should I wear?

We recommend comfortable workout attire as well as INDOOR RUNNING SHOES for personal training as well as our spin and circuit classes. If cycling, avoid loose fitting, long pants that could get caught in pedals.


What should I bring?

You should bring a close-topped water bottle, indoor running shoes, a lock, and a towel. We do have towels and locks for rent/purchase at the studio. If you own SPD clip spin shoes, then feel free to use those for our indoor spin classes as well. Everything else will be provided – including mats for yoga/JOGA/circuit/Pilates, microfiber towels for yoga and JOGA, and all equipment needed for the workout.


When can I sign up for a class?

Our online schedule is available up to two months in advance. We encourage you to sign up for your favourite classes as soon as possible as many classes fill up quickly. In order to sign up for a group fitness class, you must have an active profile with us on Wellness Living as well as at least one active group fitness class credit. Sign up with us on the Hi- Ignition Fit Lab Website or download our app for iPhone or Android. If a class is full, you can still sign up and put yourself on the wait list for that class, and if a spot opens up for you, you will be notified via email/SMS!


What is your class cancellation policy?

We have a 12-hour cancellation policy, meaning you must cancel your class booking with us at least 12 hours in advance of the class start time in order to retain your credit.

If a class is cancelled less than 12 hours before the class start time, your credit will be used as if you had attended the class and your spot will be opened up for another client to take. To cancel your booking with us, just sign into your personal profile via our website or mobile app, click on “My Schedule”, and cancel your booking.


What happens if I “no show” for a class I’ve signed up for?

Similar to cancelling a class with less than 12 hours before the class start time, if you fail to show up for a class you’re signed up for without advance notice, you will forfeit the credit used to reserve the class.


How will I know if I’ve gotten into a class from the wait list?

As soon a spot has opened up for you in a class and if you are next on the wait list, we will notify you by email and SMS. You must go into the “Wait List Promotion” email and click on the green button that says “I can attend” in order to confirm your spot! If you have made other plans and can no longer attend the class, please remove yourself from the wait list to avoid penalty or cancel your booking.


Do I have to sign up in advance for a group fitness class?

Yes and No. Each of our amazing group fitness classes has a limited number of spots available, and our classes sometimes fill up in advance! We recommend booking yourself into a class ahead of time to avoid disappointment. However, you are always welcome to drop into the studio for a class and sign up in person, as long as there is space in the class!


Can I buy gift certificates?

Yes! Just ask about it at the studio or purchase a gift card through our online store. You can purchase gift cards in specific dollar amounts or in the amount of a specific class credit package.


Can I give some of my class credits to a friend?

Credit packages and memberships can be shared between members of the same household (i.e. family members, roommates, etc.) with proof of the same address. However, outside of these circumstances, class credits are unfortunately not transferable between clients, and each client must have their own account in our system in order to sign up for a group fitness class at the studio.


Do you have childcare in the studio?

No, unfortunately we do not offer childcare.


Do you offer discounts?

Generally, Hi-Ignition Fit Lab does not offer discounts or promos; however, the cost per class does decrease as you buy larger packages. Sometimes we will offer special promos or discounts which will be offered for a limited time and cannot be paired with any other offer. Be sure to follow us on Facebook and Instagram to find out about these special pricing offers!


How old do you have to be to participate at Hi-Ignition?

Participants must be at least 4'11" to ride our bikes safely and at least 12 years old to participate in the other classes. Please note, if you are under 18, your parent or guardian will need to sign a waiver in person.


How do I adjust an indoor spin bike to fit my body?

Stages S3 bikes have several possible adjustments to tailor the bike to your body and comfort level:

  • Raise/Lower the seat height.
  • Raise/Lower the handlebar height.
  • Increase/decrease the distance between the handlebars and seat.
In every class, our instructors and the front desk staff will gladly take you through how to use our indoor spin bikes and can help you find your best fit!


What if I can’t do everything in class? I haven’t worked out for a while.

Hi-Ignition classes are challenging because they work. Most classes are suitable for any fitness level and appropriate modifications will be provided by the instructors. Always let instructors know if you need specific alternatives or have limitations due to injury or pain. All instructors will encourage you while insisting you listen to your body. Contact us any time for specific class recommendations.


Do you offer beginner classes?

From time to time, we will offer beginner classes. But if we're not offering beginner classes when you're looking to participate - don't worry! We have new participants in almost every Hi-Ignition group fitness class and our instructors are highly trained to offer modifications for every fitness level.


How is Ignition Cycle different from the cycling classes offered at my gym?

We ride on Stages S3 indoor bikes with the best consoles in the cycling world, which allow you to track your stats during your ride, including RPM, speed, distance, calorie burn, watts, and more! We ride to the beat of the music and incorporate measurable statistics in every class.


How many calories are burned per Ignition Cycle class?

It depends on the weight of the individual and the amount of exertion used. Research indicates that on average, indoor cyclists burn between 400-700 calories in a 45-minute workout. Our metrics on our Stages S3 will help you determine how hard you’re working and help you set goals as your fitness level increases.


Can I participate if I am pregnant?

Many pregnant women are able to exercise right up until their due date, but we recommend you check with your doctor before participating.


Is there any way to make the Ignition cycle seat more comfortable?

As a beginner, the bike and bike seat require a little getting used to. During this phase, it sometimes helps to wear padded bike shorts or use a cushioned gel seat. The more often you ride, the more you will get accustomed to the bike seat and will get more comfortable.


Do cycling shoes really make a difference and if so, what type should I get?

Cycling shoes offer a more secure position in the pedals enabling the cyclist to work much more efficiently. Pedal strokes become more powerful and allow you to target the correct muscle groups. Only SPD clip shoes will clip into our indoor spin bike pedals, so be sure to ask for this style of clip when shoe shopping! (it may differ from clips used on outdoor racing bikes or mountain bikes).